Roof leak detection and repair
We find where the water gets in, not where the stain appears. Those are almost never the same place.
Free inspection · we show you the entry point
Roofshelter · Parramatta & Western Sydney
Emergency and storm damage roof repairs
Tarped and made safe first, paperwork second. This is what the 24 hour phone is for.
Someone answers, day or night
5.0
Google reviews
Based in Rosehill
Open 24 hours
What this actually is
After a storm the order of operations is simple: stop the water, then deal with the insurer. Most of the additional damage from a storm happens in the days afterwards, while a hole stays open and the ceiling keeps taking water.
The second half matters more than people expect. Insurance claims are rarely refused because the damage was not real. They get sent back over evidence and wording. Photographs from the roof, a scope written the way an assessor expects to read it, and dates that line up with the event are what get a claim through first time.
What the job involves
- Make safe, first visit Tarp, temporary flashing, whatever stops the water tonight. Before any discussion of the permanent repair.
- Photograph everything, properly From the roof, wide and close, with context shots that show where the damage sits. Ground-level photos rarely carry a claim.
- Written scope of works What is damaged, what it will take to repair it, in the format an assessor is expecting.
- Permanent repair Once the claim is settled, or straight away if you are not claiming.
- Documentation handed over You keep the photos and the scope, whatever happens with the claim.
What emergency roof work costs
An emergency call-out has two halves and they are priced separately. The make-safe — tarping, temporary flashing, stopping the water tonight — is a small job quoted before we do it, even at 2am. The permanent repair is quoted afterwards in daylight, once anyone can actually see what happened.
On a genuine storm claim the make-safe is commonly claimable, and most policies expect you to mitigate further damage rather than leave a hole open until an assessor gets there.
What moves the price:
- How much is open A couple of displaced tiles and half a roof off after a storm front are different call-outs.
- Time of day and weather Working at height in the dark and the wet is slower and needs more setup.
- Access Storeys, pitch, and whether there is a tree on it.
- Whether it becomes an insurance job If it does, the documentation is part of the work and it is what gets the claim through.
How to tell
Signs you need this
Most of these you can check yourself from the ground, before you call anyone.
- Tiles visibly displaced or missing after wind Get it covered before the next front comes through.
- Hail, even if the roof looks fine Hail damage to coatings and metal is often invisible from the ground and obvious from the roof. Insurers have deadlines.
- Water coming in during a storm and stopping after Wind-driven rain getting under capping or flashing. Real, and it will get worse.
- A tree branch down on the roof Do not go up. Call, and stay out of the room underneath it.
Questions
Storm damage, answered
Ask us anything that is not here. We would rather talk it through than have you guess.
Call 0434 115 094Do you really answer at night?
The listing says open 24 hours and that is what it means. A roof failing at 11pm on a Saturday is exactly the situation the number exists for.
Do you deal with the insurance company directly?
We provide the photographs and the written scope in the form they ask for, which is the part that gets claims approved. You remain the policyholder and the claim stays yours.
What does the make-safe cost?
It is quoted before we do it, and on an insurance job the make-safe is commonly claimable. We will tell you what we are doing and what it costs before we start, even at 2am.
Do you really answer the phone at night?
The Google listing says open 24 hours and that is what it means. A roof failing at 11pm on a Saturday is exactly the situation the number exists for.
Will my insurance cover storm damage to the roof?
Sudden storm and hail damage is generally covered; gradual wear and lack of maintenance generally is not. Claims are rarely refused because the damage was not real — they get sent back over evidence and wording. Photographs taken from the roof, a scope written the way an assessor expects, and dates that line up with the event are what get a claim through first time.
There's a tree branch on my roof. What do I do?
Do not go up, and stay out of the room underneath it. Ring us. If there are power lines involved, ring the electricity distributor first — that is not a roofing job.
Do I need to wait for the insurer before you make it safe?
No, and you generally should not. Most policies require you to prevent further damage. Leaving a hole open for three days while you wait turns a roof claim into a ceiling and contents claim.
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The phone is answered 24 hours, including weekends.